2. Copyright and Intellectual Property
2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.
3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.
3.3 You shall not: a) misuse our Websites; b) access without authority, interfere with, damage or disrupt any part of our Websites; c) tamper with the operation of our Websites; and d) use or exploit any bugs, errors or design flaws which you find on our Websites.
4. Information Deemed Non-Confidential
4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.
5. Disclaimer of Warranties
5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
5.2 Nespresso DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
6. Limitation of Liability
6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Nespresso, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.
7. Change of Information
The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.
8. Availability of Products / Services
Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.
9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.
Nestlé Nespresso S.A.
© 2003 Nestlé Nespresso S.A. All rights reserved.
Effective: 20 May 2018
Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your personal data and how We will treat it.
This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.
This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.
If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).
This notice provides important information in the following areas:
- SOURCES OF PERSONAL DATA.
- PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
- COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
- USES MADE OF YOUR PERSONAL DATA
- DISCLOSURE OF YOUR PERSONAL DATA
- RETENTION OF PERSONAL DATA
- STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
- ACCESS TO YOUR PERSONAL DATA
- YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
- CHANGES TO OUR NOTICE
- DATA CONTROLLERS & CONTACT
This Notice explains how your personal data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your personal data and make certain choices about how your Personal Data are used.
This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We may combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.
1. SOURCES OF PERSONAL DATA
This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:
Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook ("Websites").
Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.
E-mail, text and other electronic messages. Electronic communications between you and Nespresso.
Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).
Nespresso Boutiques. Stores managed by Nespresso.
Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.
Points of Sales. Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.
Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.
Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number
Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.
Demographic information. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. zip code), favorite products, hobbies and interests, and household or lifestyle information.
Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.
Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and/or Omniture). You have the right to object to the use of such technologies, for further details please see Section 3.
Consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.
Consumer-generated content. This refers to any content that you create and then share with Us on a social network or by uploading it to one of our Websites or apps, including the use of social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.
Social network information. This refers to any information that you share publicly on a social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant social network.
Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.
Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.
Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.
Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.4. USES MADE OF YOUR PERSONAL DATA
The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.
What We use your Personal Data for:
Our legitimate interests:
Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).
Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.
Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.
Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.
Order fulfillment We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.
Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, toreconcile those accounts into one single account. We also use your Personal Data to ensure our security.
Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.
5. DISCLOSURE OF YOUR PERSONAL DATA
In addition to the Nespresso/Nestlé entities (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisation:
Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, debt collection, website operation, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).
Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.
Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.
Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).6. RETENTION OF YOUR PERSONAL DATA
In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.
Personal Data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws.7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as social networks.
People who can access your Personal Data. Your Personal Data will be processed by our authorised staff, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our coffee specialists in charge of customer care matters will have access to your customer record).Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your personal information, We cannot guarantee the security of the data during transmission through our Websites/apps.
Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We may provide you in our Website/app.
Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above may require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).
We collect, process, internationally transmit and use your Personal Data by employing automated machinery of processes, or other non-automated methods, in compliance with applicable Taiwan law. Such methods may involve the use of electronic documents, paper documents or other appropriate methods in conformity with available technology.8. ACCESS TO YOUR PERSONAL DATA
Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You may also have the right to request information on the source of your Personal Data.
These rights can be exercised by sending Us an e-mail at https://www.Nespresso.com/sg/en/contactus or writing to us at Nespresso Club, 15A Changi Business Park Central 1 #05-02/03, Eightrium @ Changi Business Park, Singapore 486035, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.
Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.
Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies may (i) request deletion, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.
Please note that, in certain circumstances, We may not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.
Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.
We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:
Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.
Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.
Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.10. CHANGES TO OUR NOTICE
If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.11. DATA CONTROLLERS & CONTACT
To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at:
15A Changi Business Park Central 1 #05-02/03
Eightrium @ Changi Business Park
or call the Nespresso Club at 800 852 3525 (24/7 toll-free).
We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).
Nestlé Nespresso SA (Nestlé Nespresso Ltd)
Avenue de Rhodanie 40, 1007 Lausanne,
Nestlé Treasury International S.A.
7, Rue Nicolas Bové
L - 1253 Luxembourg
Website/app related payment card operations
If you are making a purchase in boutique or calling our CRC, the following local data controllers will also be involved:
Nespresso Singapore, Division
Nestlé Singapore (PTE) Ltd
The Data Protection Committee
15A Changi Business Park, Central 1
05-02/03 Eightrium at Changi Business Park
GENERAL CONDITIONS OF SALES
Applicable version with effect from 1 December 2016
The following are governed by these General Conditions of Sales: all orders placed by individuals, referred to as “you” or “customer”, with Nespresso Singapore referred to as “Nespresso” or "we", "us" or "our" having its registered office at 15A, Changi Business Park Central 1, #05-02/03, Eightrium@Changi Business Park, Singapore 486035, in a store or remotely (letter, telephone, fax, Internet, and via the Nespresso application), concerning the machines belonging to the offers to private consumers, as well as their consumables and accessories dedicated to this line (the “Products”).
Each order placed with Nespresso or any of its affiliated companies shall be governed by the present General Conditions of Sales. Unless otherwise provided in the present General Conditions of Sales, they shall apply to the exclusion of all other conditions.
Our General Conditions of Sales may be modified from time to time by posting a new dated version on this Website. You are invited to read our General Conditions of Sales on a regular basis to be informed of these modifications. You will be subject to the General Conditions of Sales in force at the time you order Products from us, unless any change is required to be made to these by law or governmental authority (in which case it will apply to orders previously placed by you). You may exercise your right to cancel if you are not happy with the changes as they apply to your order.
We will send you a copy of these General Conditions of Sales with your Products. However you have the possibility to download, save and/or print a copy of your order receipt confirmation email and these General Conditions of Sales for your records.
Any order placed through this Website can only be delivered to Singapore. We regret that we cannot deliver elsewhere.
You can place your orders:
- by telephone: on 800 852 3525 (24/7 toll-free)
- by internet: www.Nespresso.com.sg
- from your mobile phone via the Nespresso application or on m.Nespresso.com
The total maximum quantity of coffee capsules that can be bought per club member per month is 150 sleeves, or 1500 capsules.
2. ORDERS THROUGH THE WEBSITE
As a prerequisite to place an order, you will be required to provide mandatory registration information, such as your name and email address that will need to be valid and up-to-date.
Please inform us of any changes in your address or other information by updating your personal details on this Website without delay so that we can keep accurate records and deal with your request and orders.
By placing an order through the Website, you warrant and represent that: You are legally capable of entering into binding agreements; and you are over 21 years of age.
2.2 Password and confidentiality
After the registration procedure is completed on the Website, you will have a unique member account username and password (the “Credentials”). Security and confidentiality are important to us. To prevent your data from being compromised or eavesdropped during the use of our website we enforce the TLS protocol (Transport Layer Security), which establishes a secure and encrypted transmission between your browser and our servers, at all times on our e-Commerce platforms and at least during login on other platforms. We ask you, and it remains your responsibility, to maintain the confidentiality and security of your Credentials. Any successful login using your Credentials, regardless of whether it was executed by you or someone else, will be deemed as a personal act by you.
If you know, or have reason to believe, that your Credentials were stolen or misused, or in case of any other security issue, please notify Nespresso immediately by calling the Customer Relationship Centre on 800 852 3525 (24/7 toll free).
You are also invited to take the following precautions:
- When you have completed your visit of the Website, always use the Logout button on the top to effectively close the session.
- Your account username, password and access rights are exclusively for your personal use and shall not be transferred to or shared with any other person.
If Nespresso knows or has reason to believe that your Credentials are indeed used by another person, Nespresso shall immediately suspend the use of such account (including processing any transaction from such account).
2.3 Order process
An order of Nespresso Product through the Website is placed by clicking on “Add to Basket” button and proceeding to the checkout page.
Please note that the minimum quantity of coffee capsules for orders placed through our Website is 5 sleeves, or 50 capsules.
After placing an order of Product/s on the Website, you will access an order confirmation webpage allowing you to review your order, choose your delivery method and check the total price.
After accepting the General Conditions of Sales, you will be invited to provide payment details to finalise your order.
Please never provide your debit or credit card details on contact forms, live chats, emails, letters or faxes.
2.4 Order confirmation
Once you have submitted and confirmed your order(s), Nespresso will acknowledge receipt of the order(s) by setting out details of the ordered Product(s). If Nespresso does not confirm acceptance of your order within 2 working days, it will be deemed to have been refused.
After confirming receipt of your order(s), Nespresso will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and Nespresso will only be formed when Nespresso confirms that all or part of the Product(s) is/are still available and has/have been dispatched. The contract is formed on sending of the shipment confirmation. The confirmation of dispatch by Nespresso will be proof of a binding agreement between you and Nespresso.
The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.
The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed.
The prices payable for the items you order are those displayed on this Website on the date you place your order, inclusive of GST.
Delivery charges, when applicable, will be billed at the rates indicated on the Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select. You will be advised of the delivery charges applicable to your order during the checkout process and before you place your order.
The price of a Product and delivery costs displayed on the Website and confirmed in your order confirmation will normally be honoured (subject to the below section on Errors).
Nespresso reserves the right to modify the prices of its Products in the future. The modifications of prices will not apply to orders of Products confirmed by Nespresso.
At any time without prior notice, Nespresso may correct any errors or omissions and change information on this Website, if the information presented is erroneous, incomplete or outdated. Nespresso may refuse your orders which were based on erroneous information, including, without limitation, information pertaining to shipping, pricing, return policies, or payment terms.
If Nespresso detects a price error, Nespresso endeavours to notify you as soon as possible. This may occur prior to despatch of Products, or in store prior to collection of Products. You have the option of either reconfirming your order at the correct price or cancelling your order. If you cannot be contacted, Nespresso will deem the order as cancelled. You will be entitled to a full refund, if you have already paid for the Products and choose to cancel your order.
Payment shall be made by one of the methods you have selected during the checkout process. Payments shall be made by debit or credit card.
Payment by credit or debit card is immediately due and payable at the time you place your order.
Your card details are encrypted during all transmissions for security purposes. Depending on the payment establishment or payment service provider, payment by credit card may require an authorisation or be executed in multiples steps. In the event Nespresso does not receive the authorisation, Nespresso reserves the right to cancel your order.
No order will be shipped until payment is received or payment has been authorised or processed.
The data registered by our payment system constitutes full proof of the financial transactions.
All orders confirmed by Nespresso will be delivered to the delivery address you specified when placing your order.
Nespresso and/or companies authorised by Nespresso may contact you by SMS, telephone and/or email with information regarding your order and delivery.
Nespresso does its utmost to ensure standard deliveries (subject to stock availability and after receipt of cleared funds) within 1 working day to 30 days. In case the delivery has not occurred within the above indicated term, you shall either contact Nespresso to agree on an additional delay to deliver the Products, or cancel your order by notifying Nespresso.
In order to deliver orders on time, Nespresso strives to keep sufficient stocks of Products. However, it is possible that stocks of certain Products turn out to be insufficient for all deliveries to be affected on time. In such cases, you accept that Nespresso is entitled to complete partial deliveries, or to defer delivery. Orders for Products available in limited quantities (such as Limited Editions, etc.) will only be accepted by us as long as stocks allow.
3.2 Transfer of property and risk
The delivered Nespresso Products shall remain our property until you have paid all amounts owing under the agreement in full, including the payment of all costs included in the order confirmation.
All risk of loss, or damage to the Products shall be transferred to you upon your taking delivery (or of any persons acting in your place).
3.3 Product verification
At the time of the delivery, you are asked to verify that the number of items being delivered corresponds to that indicated on the delivery confirmation and that the Products are intact, undamaged, not wet and unaltered in any manner.
In case you observe damage or missing items, you must notify our Customer Relationship Centre within a reasonable period after you discovered the damage or missing item and not later than two months. Nespresso shall in such case provide you with identical replacement Products.
This does not affect your legal warranty statutory rights detailed in Article 4.5 of the General Conditions of Sales.
4. RETURNS AND AFTER SALES
Subject to our approval, you may cancel your order before you receive your ordered Product(s), and we will refund you in full within 3 weeks after you have notified us of cancelling your order.
4.2 Right of withdrawal
Subject to our approval, you may also return your order at any time until the date that is 7 days from receipt of the Products by calling our Customer Relationship Centre at 800 852 3525 (24/7 toll free).
Once you have notified us of your intention to return the Product/s through the call, Nespresso will arrange a time with you to pick up your Product/s, subject to our return policy detailed in Article 4.4 of the present General Conditions of Sales below.
You are liable for any diminished value of the Products resulting from the handling by you other than what is necessary to establish the nature, characteristics and functioning of the Products.
4.3 Effects of withdrawal
If you exercise your withdrawal right, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 3 weeks from the day on which we have received the Products back. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
4.4 Return Policy
We will, at our discretion, accept returns of a Product (excluding coffee and other consumables) no later than 7 days from your receipt of the Product, only if the Product is damaged before receipt, or there is a discrepancy between ordering and delivery, and provided always that the Product is still in its original package accompanied by the relevant original invoice in the same country. Because of food safety requirements, no refund will be given for consumables (e.g. coffee and sugar).
When you return the Product, you must return the Products to us in an undamaged and unused condition at your expense. Subject to our approval, you may be released from returning the Products at your expense by calling our Customer Relationship Centre on 800 852 3525 (24/7 toll free).
Insofar as possible and practicable, the Products should be returned in their original condition and packaging. To the extent practicable, and for due process of your request, the Products should be returned accompanied by the invoice and the return form.
Machines purchased are guaranteed by the machine manufacturer pursuant to the warranty conditions listed in the original Product documentation.
Please consult your Product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.
4.6 After-Sales Services
You are responsible for the standard maintenance and cleaning of the machine. Given the technical characteristics of the machines and for safety reasons, repairs must only be performed by the manufacturer’s after sales service personnel, in accordance with the conditions specific to each machine. The manufacturer and Nespresso shall be released from any liability resulting from a modification, repair, addition and/or replacement of spare parts on the machine by any person other than the sales service department.
If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact our Customer Relationship Centre on 800 852 3525 (24/7 toll-free) for advice and assistance.
If your requirements are more complex, Nespresso will collect your machine at a pre-arranged time, organise the loan of a machine and bring back your machine when repaired at the chosen address.
In the event that your machine (that is sent for service or repair) is found by Nespresso to be affected by any issue(s) that renders the machine unsuitable for use (including hygiene issues like pest infestation), Nespresso strongly recommends that you do not continue to use such machine, and Nespresso will dispose of your machine in an appropriate manner. However, if despite Nespresso's above-mentioned recommendations, you decide to retrieve the machine from Nespresso, you agree to the following on behalf of yourself and any person affected by and/or using the machine:
(a) You understand that the continued possession use of the machine involves inherent risks and dangers, including that of personal and bodily injury, death, property damage and possible personal and economic losses, and you voluntarily and freely choose to assume these risks, and
(b) You fully and forever release and discharge Nespresso and its affiliates and their respective employees, agents and contractors (collectively, the "Released Parties") from any and all injuries (including death), losses, damages, claims, demands, lawsuits, expenses, and any other liability of any kind, of or to you or your property, or that of any other person, directly or indirectly arising out of or in connection with the continued use and possession of the said machine.
The photographs and texts illustrating and describing the Products on this Website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this Website.
At any time without prior notice, Nespresso may correct any errors or omissions and change information on this Website, if the information presented is erroneous, incomplete or outdated. Nespresso may refuse your orders which were based on erroneous information, including, without limitation, information pertaining to shipping, pricing, return policies, or payment terms.
Without limiting the scope of these General Conditions of Sale and to the extent permitted by applicable law, no claim of any kind, whether as to Products delivered or non-delivery of Products, or otherwise, shall be greater in amount than the purchase price of the Products in respect of which damages are claimed. In no event shall Nespresso be liable for any indirect, incidental or consequential damages of any nature (even if the advent of such damage was known or could have been known by Nespresso), capable of arising in connection with its Products, their use, sale or this Website.
We expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these General Conditions of Sales. We only supply the Products for personal and private use and you agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Nothing in these General Conditions of Sales exclude or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) defective Products; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
6. FORCE MAJEURE
Nespresso will make every reasonable effort to fulfil its obligations. However, Nespresso cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control (“force majeure”). Such circumstances include without limitation strikes and industrial action by third parties, civil commotion, riots, wars, natural catastrophes or any others that make impracticable or impossible the production, transportation or delivery of Products.
In the event of a delay caused by force majeure, Nespresso's obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event. Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining Product supply among customers in a fair and reasonable manner.
If we cannot perform our obligations due to such an event, you may cancel your contract. To cancel, please contact us. You will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including delivery charges.
You expressly agree Nespresso and its affiliated companies and business units may collect, use and disclose your personal data for the following purposes: to provide you with products and services; consumer research; to verify if you qualify for our membership, promotion or contest which you may participate in from time to time; and to provide you with benefits of our membership, promotion or contest which you may participate in from time to time. Nespresso may share your personal data between ourselves for administrative purposes, and with third parties supporting our administrative and business functions. In some cases, this may involve the storage, use, disclosure or other processing, or transfer of your personal data out of Singapore. Third parties receiving your personal data will be bound by requirements under the Personal Data Protection Act 2012 to protect your personal data. Where you have given us your consent, Nespresso may also contact you by telephone calls and phone messaging for product updates, sales and promotions which we believe will be of interest to you. If you wish to withdraw consent to any specific use of your personal data, you may do so by contacting the Data Protection Officer at privacy@SG.nestle.com.
8. LAW AND FORUM
The present General Conditions of Sale and your purchase of Products from Nespresso shall be governed by and construed in accordance with the laws of Singapore, without resort to its conflict of law provisions.
Any dispute or claim arising out of or in connection with General Conditions of Sale or your purchase of Products from Nespresso (including non-contractual disputes or claims) shall be subject to the jurisdiction of Singapore courts.
By submitting your personal data, YOU AGREE that Nespresso Singapore and its affiliated companies and business units (collectively "we", "our" or "us") may collect, use and disclose your personal data for the following purposes:
- to provide you with products and services, updates (including via email), such as the launch of limited edition coffee and club services, as well as invitation to exclusive club member events;
- consumer research, feedback, promotional and marketing purposes;
- to verify if you qualify for our membership, promotion or contest which you may participate in from time to time;
- to provide you with benefits of our membership (which includes reordering and machine maintenance alerts), promotions and contests (including via email) which you may participate in from time to time; and
- to process and administer the membership.
We may share your personal data for administrative purposes, and with third parties supporting our administrative and business functions. In some cases, this may involve the storage, use, disclosure or other processing, or transfer of your personal data out of Singapore. Third parties receiving your personal data will be bound by requirements under the Personal Data Protection Act 2012 to protect your personal data.
Where you have given your consent on telemarketing, we may contact you by telephone calls and phone messaging for product updates, sales and promotions which we believe will be of interest to you.
Please note that if you do not select how you wish to receive marketing messages from us by phone, you may not receive some of our promotional or marketing telephone updates and/or may not qualify for some of our promotions, contests or memberships.
1.1 These terms and conditions govern your agreement with Nespresso Singapore for a Nespresso Subscription Plan. By choosing to purchase a Nespresso Subscription Plan you accept these supplementary terms and conditions, in particular the 12 month minimum subscription term (the “Minimum Term”). These supplementary terms apply in addition to the General Conditions of Sale, which can be accessed at www.Nespresso.com/sg/en/legal.
These terms and conditions may be modified from time to time by posting a new dated version on this website. You are invited to read these terms and conditions on a regular basis to be informed of these modifications.
How much is it
1.2 Your Nespresso Subscription Plan has a fixed cost which will be charged to you through a Monthly Fee. The Monthly Fee is a fixed fee which varies depending on the Subscription Plan you select. There is an additional $1 nominal charge for a Nespresso machine.
1.3 The first Monthly Fee, plus $1 for the Nespresso machine, will be payable at the time you sign up to the Nespresso Subscription Plan. You shall pay the Monthly Fee by credit or debit card (see section 2.6 of the General Conditions of Sale for payment information). The subsequent Monthly Fees will be payable every month on the same day of the month (+/- 2 days) on which you originally took out your subscription.
1.4 To ensure that your credit or debit card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these supplementary terms and conditions you consent to such checks being made. In performing these checks personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
What’s included in the Nespresso Subscription Plan?
1.5 In order to purchase a Nespresso Subscription Plan, you must register with the Nespresso Club. When you purchase a Nespresso Subscription Plan, you agree to pay the Monthly Fee each month for the duration of your subscription. In return for the Monthly Fee, you will receive Nespresso Club Credit (as described in section 1.7 below) which you can use to regularly select Nespresso capsules or accessories. You can also choose to accumulate your Club Credit for purchase of any other Nespresso products (including another Nespresso machine).
1.6 Provided you pass our security and credit checks, the Nespresso machine that goes with your Nespresso Subscription Plan will be dispatched to you upon receipt of your first Monthly Fee in cleared funds (see section 2.6 of the General Conditions of Sale). You may not upgrade or change your selected machine during the Minimum Term. Your machine is guaranteed by the machine manufacturer pursuant to the warranty conditions listed in the original Product documentation.
Monthly Nespresso Club Credit:
1.7 Each month you will receive a fixed amount of Nespresso Club Credit for you to make your own selection of capsules and other products available from the Nespresso Club online, by phone, or in the following Nespresso Singapore Boutiques: Ion Orchard and Raffles City only. The amount of Nespresso Club Credit you receive is equal to the Monthly Fee for the Subscription Plan you select – so if your Monthly Fee is $35, you get all of that $35 in the form of credits to spend.
1.8 The Nespresso Club Credit will be added to your Nespresso Club account that is linked to your Membership each month within 4 days of receipt of the Monthly Fee in cleared funds. The Nespresso Club Credit allows you to make your own selection of regular purchases from the Nespresso Club online, by phone or in the following Nespresso Singapore Boutiques: Ion Orchard and Raffles City only.
1.9 Make sure that you regularly select what products you would like to purchase using your Nespresso Club Credit, as your Nespresso Club Credit will expire one year after the end of your subscription (as described in section 1.13 below). Any unused Nespresso Club Credit remaining at the date of expiry will be lost, and you will not receive a refund. You can check your current balance of Nespresso Club Credit by logging into your account on www.Nespresso.com.
1.10 Nespresso Club Credit is non-refundable and non-transferable and may neither be exchanged for a cash equivalent nor used for the cancellation fee (as set out in section 1.10 below).
Cooling off period
1.11 You have the right to change your mind and cancel your Nespresso Subscription Plan, without giving any reason, within 7 days after you purchase your subscription plan (the “Cooling Off Period”).
1.12 To exercise your right to cancel your Nespresso Subscription Plan, you must inform us of your decision during the Cooling Off Period, by contacting our Customer Relationship Centre at 800 852 3525 to request a copy of the cancellation form.
1.13 If you cancel the contract during the Cooling Off Period, we will repay to you all payments received from you. There will be no refunds for capsules purchased using your Club Credit during this period.
1.14 We will repay you using the same method of payment as you used to pay us. You will not incur any fees as a result of the repayment.
1.15 You must send back or hand over to us the Nespresso machine that you have received, or that was in transit at the time you notified us that you were exercising your right to cancel. To do so you can contact our Customer Relationship Centre at 800 852 3525 to arrange for collection. We will make the repayment without undue delay, and in any event no later than 30 days after we have received the Nespresso machine back from you, or, if earlier, 30 days after you provide evidence that you have returned them. If you cancel before you have received the Nespresso machine, we will repay you within 30 days of the date you inform us that you are cancelling the Nespresso Subscription Plan. We may withhold repayment until we have received the Nespresso machine back from you.
1.16 You must return both the Nespresso machine and/or accessories bought with the credits from your first monthly fee, unused and in good condition. If you do not, we may deduct from the refund the diminished value of the Nespresso machine and/or accessories. There will be no refunds for capsules purchased using your Club Credit during this period.
How long does the subscription term last?
1.17 The Minimum Term for a Nespresso Subscription Plan is 12 months and the Monthly Fee is payable in 12 monthly payments. The Minimum Term begins on the date on which your first Monthly Fee is received in cleared funds. After 12 months, your subscription will be automatically renewed until you decide to cancel it, as set out in section 1.13 below.
Cancelling your subscription after the cooling off period
1.18 Cancelling during the Minimum Term: if you wish to cancel your subscription before the end of the Minimum Term but after the cooling off period, you may do so by contacting our Customer Relationship Centre at 800 852 3525. If you cancel before you have paid all 12 Monthly Fees, you will be required to pay a cancellation fee. The cancellation fee will be the appropriate cancellation fee for your selected Nespresso Subscription Plan (which is $150 for the Inissia Plan, $190 for the Essenza & Milk Plan and $470 for the Lattissima Touch Plan). You will not be entitled to a refund for any Monthly Fees already paid at the date of cancellation. You will not receive further Nespresso Club Credit. However, you will still be able to use your existing Nespresso Club Credit upon payment of the cancellation fee.
1.19 This does not affect your right to cancel your order within 7 days after you purchase your Subscription Plan, as set out in section 1.8 above.
1.20 If you fail to pay the Monthly Fee when due, Nespresso Singapore will freeze access to your Nespresso Club account and Nespresso Club Credit until such payment is made. If payment is still outstanding 60 days after the Monthly Fee was due, Nespresso Singapore may treat this as your giving notice of termination and you may forfeit your Nespresso Club Credit. You will have to pay the appropriate cancellation fee as set out at 1.10 above if the termination takes effect before the end of the Minimum Term.
What happens after the 12-month Minimum Term?
1.21 After the Minimum Term, your Nespresso Subscription Plan will be automatically renewed (i.e. you continue to pay the Monthly Fee each month), and will continue monthly until you cancel it. Two weeks before the Minimum Term ends, you will receive an email reminding you that the Minimum Term is coming to an end. To cancel, you will need to contact our Customer Relationship Centre at 800 852 3525. There is no cancellation fee if you cancel after the Minimum Term.
1.22 After cancellation, the Nespresso machine is yours to keep. The Nespresso Club, online, by phone or following Nespresso Singapore Boutiques: Ion Orchard and Raffles City, will still be available for you to spend any Nespresso Club Credit you may still have on your account. Nespresso Club Credit expires one year after the date of cancellation of your subscription plan.
Limited Availability and other Conditions
1.23 This offer cannot be used in conjunction with other discounts, offers, privileges or promotions. You can only subscribe to the Nespresso Subscription Plan once.
1.24 You will not be entitled to the offer of purchasing another Nespresso machine at $1 upon auto-renewal of your subscription plan.
1.25 You are not allowed to transfer your Nespresso Subscription Plan to another person.
1.26 Nespresso may, without prior notice, terminate the Nespresso Subscription Plan (but this will not affect customers who have already signed up for it), and amend these terms and conditions. Nespresso’s decisions on all matters relating to this offer are final.
1. Scope & application
1.1 Nestlé Nespresso SA, Avenue de Rhodanie 40, 1007 Lausanne, Switzerland (“Nespresso”) is the promoter and organiser of competitions, games or promotional initiatives (“Promotions”) to which these General Rules shall apply, unless otherwise specified.
1.2 These rules and conditions (“General Rules”) shall apply to any Promotions that are organised by Nespresso on an international basis and that are published or distributed by way of Nespresso's internet website/s at www.Nespresso.com or other websites or internet sites, pages or properties generated or managed by Nespresso (collectively “Websites”).
1.3 Each Promotion shall include these General Rules and shall be accompanied by an additional document setting out the specific mechanism and rules applicable to the relevant Promotion (“Specific Rules”). In the event of conflict between the General Rules and the Specific Rules published for a particular Promotion, the Specific Rules shall prevail.
1.4 These General Rules shall not apply to other promotions organised by Nespresso's subsidiary or affiliated entities which shall be subject to applicable local rules and regulations.
2.1 By submitting an entry or participating in a Promotion, participants confirm their understanding and acceptance of these General Rules and any applicable Specific Rules.
2.2 Promotions may not be available in all countries. Nespresso reserves the right to limit a Promotion to participants resident in certain territories or otherwise limit participation, as indicated in the relevant Specific Rules. Participation shall be automatically void in any territory where a particular Promotion may not be legitimately undertaken.
2.3 Participants may be required to provide proof of eligibility to enter a Promotion or to accept and receive a prize. Unless otherwise specified in the Specific Rules, participants under the age of 18 must obtain and provide on demand written parental or guardian consent to enter or claim a prize.
2.4 In all cases, employees of Nespresso, its Affiliates and their immediate families, as well as their agents or any person professionally connected with a Promotion shall not be entitled to participate.
3.1 Promotions are free to enter and no purchase of any kind is necessary.
3.2 Entries must be submitted in the manner and form and by the closing date and time stated in the Specific Rules. Nespresso may disqualify any entry that is incomplete or does not fully comply with these Rules.
3.3 Only one entry per person is allowed, unless expressly permitted in the Specific Rules. In the event of multiple entries for or on behalf of any person, all entries from that person will be disqualified. Entries from agents, third parties, organised groups or generated automatically by computer will not be accepted.
3.4 No receipt for entries will be issued. Nespresso does not accept responsibility for any entries that are lost, damaged or delayed as a result of postal or other transmission failure or any network, hardware or software failure. Proof of sending will not be accepted as proof of receipt.
3.5 Entries that are vulgar, offensive, indecent, defamatory, inappropriate for general public communication or which portray or encourage illegal activities will be automatically disqualified.
3.6 Participants shall have a general obligation and duty of honesty and fair-play in relation to any Promotion.
3.7 Any breach of the General or Specific Rules will invalidate a participant's entry. If a breach has occurred but is discovered after the award of a prize, Nespresso may require return of the prize. Nespresso may, at its discretion, publish reasons for such breach including the identity of the participant concerned.
4.1 Prizes are as described in the Specific Rules and, unless specifically stated to the contrary, will not include any other charges, expenses, personal or additional items which will be the sole responsibility of the prize winner.
4.2 A list of winners will be posted on the Website/s. All decisions of Nespresso are final, binding and not open to discussion or appeal. Nespresso will advise winners by e-mail, as provided with their entry, but shall have no responsibility for failed communications or errors however caused.
4.3 The Specific Rules may set a time limit or procedure for claiming or accepting a prize. Failure to claim a prize by the time or in the manner specified will make a potential prize claim invalid and Nespresso may re-offer the prize.
4.4 If a potential winner cannot be contacted for any reason, or is unable or unwilling to take up a prize, an alternate winner may be selected by Nespresso and offered the prize without any liability to the first potential winner.
4.5 All prizes are non-transferable, may not be re-sold and there are no cash or other alternatives. Prizes are subject to availability and Nespresso reserves the right to substitute prizes of equal or greater value at any time.
4.6 In addition, all travel or holiday prizes are subject to the following:
(a) Nespresso will have full discretion to select appropriate and effective means and times of travel. Travel is subject to availability and must be completed on the dates specified. Restrictions may apply.
(b) It is the responsibility of winners to make arrangements to enable them to take up the prize offered, otherwise a prize may be forfeited and awarded to another participant.
(c) The actual value of travel depends on the date, time, destination and most efficient means of transport. Nespresso will cover actual costs for travel and no cash difference may be demanded or paid in the event of a difference between actual costs and any stated or approximate value.
(d) Winners are responsible for all expenses of a personal or other nature that are not specifically included in the prize description (e.g. spending money, mini-bar, laundry, telephone, pay-per-view, insurance, or other expenses).
(e) Winners are responsible for obtaining and providing all required travel documents, including any required visas, passports, vaccination or health certificates, or other documents required for international travel and/or the prize destination.
(f) Nespresso has no liability if winner/s are unable for any reason to take up a prize as proposed.
5. Personal information
5.1 Nespresso may require Participants to provide personal details as a condition of entry or participation in the Promotion. This includes: full name, postcode and country of residence, e-mail address, telephone (optional), age (or over 18 confirmation). Other information may also be required.
5.2 By participating in a Promotion, Participants undertake that all information submitted is true, current and complete at the time of entry. Participants are solely responsible for the accuracy of personal details and for informing Nespresso of any changes. Nespresso has no responsibility for failed contacts.
5.4 If a Promotion requests or incites Participants, whether for advantage or not, to relay or communicate (“forward”) the Promotion to other persons, or if Participants themselves wish to forward the Promotion to other persons, the following shall apply:
(a) Participants may forward details of or otherwise invite or encourage other persons to participate in the Promotion by email (“Invitation”) either directly or through Nespresso's Website or other technical means as part of the Promotion, it being understood that Nespresso is simply forwarding the Invitation and has no responsibility for the addressee or content thereof;
(b) In all cases, the Participant is fully responsible for the choice and disclosure of the persons to whom an Invitation is sent and must obtain their explicit consent in advance;
(c) All Invitations shall nominate the Participant as sender and not Nespresso;
(d) Nespresso will not forward more than five Invitations and Participants are required to respect the same limitation.
(e) Email addresses must be valid and different. Participants shall not forward Invitations to persons who have not given consent nor introduce fictitious friends or acquaintances for the purposes of advantage or gain.
5.5 Prize winners agree to take part in any reasonable publicity required by Nespresso and consent to the use by Nespresso or its Affiliates in that connection of their name, likeness and/or images without further compensation.
6. Intellectual property
6.1 All trademarks, brands, logos and other materials or content in relation to Promotions are the exclusive property of Nespresso and may not be downloaded, copied, saved, modified or otherwise distributed or used for any purposes other than as envisaged by the General and Specific Rules.
6.2 All entries submitted and all materials created in connection with an entry shall be the property of Nespresso. By submitting an entry each participant thereby transfers to Nespresso the full worldwide copyright and all other intellectual property or similar rights in that entry, including, without limitation, all rights to copy, communicate, distribute, adapt, translate, modify, use or exploit the work by any means. Participants confirm they have not entered into any agreements with third parties that could impair Nespresso's right to use their entry and agree to take all action and sign all documentation that may be necessary to protect and/or use those rights.
6.3 Where a Promotion entails the composition or submission of text, images, videos or other media, each participant undertakes that the entry is their original work and does not use or infringe the intellectual property or other rights of any other person. Any person/s whose image is used in an entry must have given their express consent (parental if under the age of 18) to its inclusion and use. Participants will be entirely responsible for any claim by any third party in respect of their entries.
6.4 Nespresso has no obligation to use any entry, even if it is a winning entry. Other than as described in these Rules or required by law, participants will not be entitled to any compensation or credit for use of an entry.
7.1 Nespresso reserves the right to alter or cancel a Promotion in the event of unforeseen circumstances or to amend or update these General Rules or any Specific Rules from time to time. Nespresso will publish any amended or updated Rules on its websites, which shall then apply to all existing and future entries. If a participant does not agree to any such changes, the sole remedy shall be to withdraw their entry from the Promotion.
7.2 Subject to any mandatory legal requirements, Nespresso's determination with regard to these General Rules and the Specific Rules applicable to any Promotion will be final and binding and no correspondence or discussion will be entered into.
7.3 These General Rules are published in English and in the Swiss national languages of French, German and Italian. Nespresso may, without obligation, provide additional local language translations for the non-binding assistance of Participants.
7.4 These General Rules and any Specific Rules issued by Nespresso are governed by Swiss law and any disputes which cannot first be settled amicably shall be submitted exclusively to the courts of Canton Vaud, Switzerland.
NESTLE Nespresso LTD.
These Rules govern your conduct, agreement and the rights of Nespresso Singapore and its affiliates (“Nespresso”) as relates to the Consumer Ratings and Review Service offered by Sprinklr (the "Service"). By submitting any Content to the Service, you agree to the following Rules. As used herein, Content means any text, photo, video, likeness or other material or information you provide to the Service.
If you do not agree to these Rules, please do not use the Service.
You agree that:
- You are 18 years of age or older;
- If you have received prior payment or promise of payment in return for your proposed submission; or if you have received an incentive such as free product, discounts, gifts, sweepstakes entries, you will disclose it in your submission;
- If you are a Nespresso employee, you have disclosed that relationship; and
- You do not work for any company or agency hired by Nespresso to promote and/or sell Nespresso’s products.
Submission of Content to the Service
You agree that:
- All Content and information about yourself that you submit is accurate, up to date, reflects your true opinion, and are based upon your actual experience with the product being reviewed;
- The Content you submit is original and was created by you;
- all "moral rights" that you may have in the Content have been voluntarily waived by you;
- Nespresso may use the Content for promotional and other purposes as set forth in these Rules and you will not be entitled to any compensation for such use.
You further agree that you shall not submit any Content that:
- Is known by you to be false, inaccurate or misleading;
- Infringes any third party’s copyright, patent, trademark, trade secret, rights of publicity, rights of privacy, moral rights or any other applicable personal or proprietary rights;
- Encourages or advocates any unlawful or unauthorized behavior or activity, or that violates any law, statute, ordinance or regulation;
- Is offensive, obscene, vulgar, or is inappropriate for a public, family friendly, and pet-friendly forum;
- Is, or may be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, threatening or harassing to any individual or entity;
- Includes any information that references third party websites, addresses, email addresses, contact information or phone numbers; or
- Contains any computer viruses, worms, Trojan horses or other potentially damaging computer programs or files.
All Content that you submit may be used at Nespresso’s sole discretion. Nespresso reserves the right, but not the obligation, to:
- Monitor or review the Content you have submitted;
- Condense, remove or refuse to post any Content submitted to the Service that Nespresso deems in its sole discretion to be inappropriate or to violate any of these Rules, without giving you notice; and
- Suspend or terminate your access to the Services as Nespresso may deem appropriate.
Nespresso does not guarantee that you will have any recourse through Nespresso to edit or delete any Content you have submitted. Ratings and written comments are generally posted in the next days. However, Nespresso has the right to remove or refuse to post any submission for any reason. You acknowledge that you, not Nespresso, are responsible for the Contents of your submission. None of the Content that you submit shall be subject to any obligation of confidence on the part of Nespresso, its agents, subsidiaries, affiliates, or third party service providers and their respective directors, officers and employees.
License to Use Content
By uploading or submitting any Content to the Service, you automatically grant Nespresso a world-wide, non-exclusive, royalty-free, irrevocable, transferrable, perpetual and sub-licensable license to publicly display or re-display, use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such Content and/or incorporate such Content into any form, medium or technology whatsoever (including but not limited to Nespresso, websites, third party websites, online and off line advertising, marketing and promotional materials) throughout the world that is used by Nespresso or its agents in connection with the Service or the promotion or marketing of Nespresso, and its products and services.
You represent and warrant to Nespresso that you own all Content and/or have the unencumbered legal right to grant the above-referenced license to Nespresso, with respect to all Content that you submit. You also represent that such materials do not infringe on any third party copyrights or other third party intellectual property rights.
Release and Indemnification
You agree to release, indemnify and hold Nespresso, its parents, affiliated and subsidiary companies (and their respective officers, directors, agents, employees, and agents) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of or in connection with any breach of your representations and warranties set forth above, any breach of these Rules, or your violation of any law or rights of a third party.
Use of Your Email Address and Telephone Number
By submitting your email address and telephone number in connection with your rating and review, you agree that Nespresso and its third party service providers may use your email address and telephone number to contact you about the status of your review and for other administrative purposes.
Changes to the Rules
Nespresso reserves the right to modify or terminate the Service and these Rules for any reason, without notice, and without liability to you, or any third party. You are responsible for regularly reviewing these Rules so that you are apprised of any changes.
© 2017 Nestlé
Last Update 10/2017
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